Privacy Policy

‍

1. Definitions

  • "App": The ‘Dude, Where’s My Stuff? By Cadence Sports (‘Cadence’) software platform, including backend services, used for locating, tracking, and managing passengers and assets.
  • "Assets": Passengers, Bikes, bicycles, luggage, bags, and related items tracked via the App.
  • "Administrator/Staff": User responsible for assigning tasks, monitoring asset locations, and managing driver activities.
  • "Driver": User responsible for transporting passengers and assets and providing location updates through the app.

2. Information We Collect

To operate the App, we collect the following data:

  • Registration Data: Name, username, and contact information provided during account creation.
  • Location Data: Real-time GPS location data from Driver mobile devices during active transportation.
  • Asset Status Data: Scan-in/scan-out logs, location history, and status updates regarding passengers and assets.
  • Usage Data: Information regarding how the App is used, including login times and task updates.

3. USAGE & CONDUCT

To operate the App, we collect the following data:

  • Permitted Use: The App is provided solely for tracking and managing passenger/asset transportation.
  • Driver Responsibilities: Drivers agree to keep the App active during transportation, provide accurate location data, and report asset status promptly.
  • Safety & Prohibited Behavior:
    • All drivers are strictly prohibited from holding, supporting, or manually operating any mobile electronic device while their vehicle is in motion.
    • If a driver must make/receive a call, use SMS, or use the app while in motion, they must use an approved hands-free accessory (e.g., Bluetooth systems, properly mounted phone holder).
    • Devices must be positioned so they do not impede the view of the road.
    • Drivers may only touch the device to initiate, answer, or terminate a call.

4. HOW WE USE DATA

  • Service Provision: To track and locate assets and manage logistics.
  • Driver Management: To monitor driver activities and safety compliance.
  • Communication: To provide updates on tasks and asset tracking.
  • Improvement: To analyze aggregated data to improve App functionality.

5. Data Sharing & Disclosure

We do not sell personal information to third parties. We may share information with:

  • Administrators/Staff: Authorized users monitoring assigned drivers and assets.
  • Service Providers: Third parties that provide backend services for the app.
  • Legal Compliance: If required by law, subpoena, or to protect the safety of passengers/assets.
  • "Driver": User responsible for transporting passengers and assets and providing location updates through the app.

6. Account Security & User Requirements

  • Eligibility: Users must be at least 18 years of age.
  • Accuracy: Users must provide accurate, current, and complete information.
  • Security: Users are responsible for safeguarding their passwords and accounts.
  • No Sharing: Accounts are personal and may not be shared or transferred.

7. Data Retention & Safety

  • Storage: Data is securely stored and, depending on company policy, may be retained to establish history.
  • Security Measures: We use industry-standard encryption to protect data in transit and at rest.
  • Driver Monitoring: Continued use of the app constitutes consent for tracking while working.
  • Storage: Data is securely stored and, depending on company policy, may be retained to establish history.

8. SMS / Text Message Communications


Cadence Sports offers SMS text updates through the "Dude, Where's My Stuff?" app for event asset (bike) transport notifications.

Types of messages: When you provide your mobile number and opt in during event registration, Cadence Sports may send you load confirmations (your bike has been loaded), in-transit updates (delivery status and estimated arrival), and arrival confirmations (your bike has arrived and is ready for pickup), plus occasional support follow-ups in response to a request you make. Message frequency varies but is generally 3 messages per event (Loaded, In Transit, Arrived).


How to opt in: Provide your mobile number and check the SMS consent box during event registration.


How to opt out: Reply STOP to any message to stop receiving SMS. Reply HELP for help, or contact us at info@cadencesports.com or the event hotline at 833-988-7853. Message and data rates may apply.


No sharing of opt-in data: No mobile opt-in information or SMS consent data will be shared with third parties or affiliates for marketing or any other purpose. Your SMS consent applies solely to transactional and operational communications from Cadence Sports.

Types of SMS Messages We Send

When you provide your mobile number and opt in, Cadence Sports may send you the following types of messages:

  • Load Confirmation: Confirmation that your asset has been loaded
  • Arrival Confirmation: Confirmation that your asset has arrived at its destination
  • In-Transit Updates: Real-time delivery status and estimated time of arrival.
  • Account Alerts: Security codes, password resets, and account activity notices.
  • Dispatch Coordination: Direct messages from our dispatch team regarding active delivery details, such as access instructions, location clarification, timing updates, or issue resolution.
  • Support Follow-Ups: Responses to customer service requests.

How to Opt In
Provide your phone number and agree to receive SMS communications during event registration

How to Opt Out
Reply STOP to any message from Cadence to stop receiving SMS communications. Reply HELP for assistance, or visit our website at www.cadencedwms.com. You may also contact us at info@cadencesports.com. Message and data rates may apply. Messaging frequency varies based on order activity.

No Sharing of SMS Opt-In Data
No mobile opt-in or text message consent information will be shared with third parties or affiliates for marketing or any other purpose. Your SMS consent applies solely to transactional and operational communications from Senpex, Inc.
‍

9. Data Retention & Safety

By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from Cadence. This includes external SMS messages. Message frequency varies. Message and data rates may apply. Message HELP for help. Reply STOP to any message to opt out.

10. OPT-OUT

You may opt out of receiving text messages at any time by texting STOP. If you require assistance or have questions about our text message communications, you may text HELP or visit our website at www.cadencedwms.com. Please note that opting out of text messages may affect your ability to receive important account notifications.

11. CONTACT US

If you have any questions about this Privacy Policy, please contact us at info@cadencesports.com

12. Changes to Our Privacy Policy

Cadence may update this Privacy Policy from time to time to reflect changes to our practices or applicable law. Any changes will take effect immediately upon the posting of the revised Privacy Policy. If we make any material changes, we will notify you on our website(s) or within our mobile app. We encourage you to periodically review this page for the most current information on our privacy practices.

‍

interface image of employee interacting with hr software